Why do the Source installation date and the status fail to display on the Status page of the Source Console even when the search is successful?
Not seeing the SPs related data, as status, version, install and build dates, can point an issue with the Local InfoBase.
The most comon issues that have these results are:
1) XMLDB corruption
For more information about this, please see the “How do I perform a backup/restore operation of the XML database?” (1019) FAQ.
2) InfoBase Bridge not started due to a port conflict
Muse InfoBase Bridge is using the 8005 port, so please check the Embedded Apache Tomcat logs to see if there are any entries of the form (which point a conflict):
Address already in use: JVM_Bind:8005
This port can cause a conflict if on the machine there is an external Apache Tomcat (or other software) running and listening on this port. In case of Apache Tomcat, the 8005 port is used for shutdown and it is configured in the
$TOMCAT_HOME/conf/server.xml. For other servers, please consult their documentation.
The advice is to change the port of external Apache Tomcat or any other software (not Muse) to something else, eg: 8115, and restart that server and Embedded Apache Tomcat.