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The first step to try to resolve this issue is to update the Source(s) in question. If the installation date and status information still does not display after the Source(s) are updated, it is possible that the XML database is corrupted. Use our backup & restore utility to recover from this problem. This procedure is detailed under the XMLDB category.

Not seeing the SPs related data, as status, version, install and build dates, can point an issue with the Local InfoBase.

The most comon issues that have these results are:

1) XMLDB corruption

For more information about this, please see the “How do I perform a backup/restore operation of the XML database?” (1019) FAQ.

2) InfoBase Bridge not started due to a port conflict

Muse InfoBase Bridge is using the 8005 port, so please check the Embedded Apache Tomcat logs to see if there are any entries of the form (which point a conflict):

Address already in use: JVM_Bind:8005

This port can cause a conflict if on the machine there is an external Apache Tomcat (or other software) running and listening on this port. In case of Apache Tomcat, the 8005 port is used for shutdown and it is configured in the $TOMCAT_HOME/conf/server.xml. For other servers, please consult their documentation.

The advice is to change the port of external Apache Tomcat or any other software (not Muse) to something else, eg: 8115, and restart that server and Embedded Apache Tomcat.

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