Why do the Source installation date and the status fail to display on the Status page of the Source Console even when the search is successful?
The first step to try to resolve this issue is to update the Source(s) in question. If the installation date and status information still does not display after the Source(s) are updated, it is possible that the XML database is corrupted. Use our backup & restore utility to recover from this problem. This procedure is detailed under the XMLDB category.