FAQ Category: CERTivity
I’m having an issue with CERTivity where the app closes whenever I click the ‘Open KeyStore’ button. (Or use the Ctrl+O or using File -> Open -> Open KeyStore). As soon as I click on the button the app closes.
We found the following bug reports: https://bz.apache.org/netbeans/show_bug.cgi?id=271188 https://bugs.java.com/bugdatabase/view_bug.do?bug_id=8181199 https://bugs.java.com/bugdatabase/view_bug.do?bug_id=JDK-8179014 JDK-8181199 : JRE crashes when JFileChooser.showOpenDialog() is called and the “Godmode” folder is on the Desktop They all describe the same issue for java 1.8.0_131 in certain conditions, like the existence of a “Godmode” folder or mapped network drive issues. Since this is a…
What platforms are supported?
Being a Java based application, CERTivity could run anywhere where an Oracle JRE is available – this covers a wide range of systems such as Microsoft Windows, Linux, Unix and Mac. As there are many flavours of hardware, operating systems and versions available it is practically impossible to test each one of these. We have…
How can I install a new license key?
If you already have a license key installed, you can install another one using Menu Help > License > Install License Key. Please note that you can not install a Trial licence over another Trial license or over a Commercial license.
What are the licencing terms?
CERTivity is a commercial product, which is also offered for Trial for 30 days. The trial registration is fully functional, except limitations on the number of keyStores that can be opened and created during an application instance (run). In order to be able to use a certain version of CERTivity permanently and without any limitation…
How do I get Technical Support?
Technical Support is provided via electronic mail at the following address: support@edulib.com. EduLib will use its best efforts to provide you with Technical Support within 2 working days of your request. Please check our web site to find our latest contact information.
Which are the available download packages?
We have different download packages depending on the platform: Windows, Linux/Unix, MAC OS. The packages can be seen on our site at the product download page. The recommended CERTivity distribution for Microsoft Windows and Linux platforms (x86/AMD64) is the Installer with the embedded Java Runtime Environment (JRE) as everything is out of the box.
How can I make the payment?
Our orders are securely handled by our e-commerce and payment partner Avangate http://www.avangate.com. Avangate handles all the payment details in a safe and secure manner, starting from using SSL channels for communication up to anti-fraud screening procedures. Upon payment you will be redirected from our site to the Avangate site for the payment. You will benefit…
How can I run the installer on Linux/Unix platforms?
On Linux/Unix platforms after downloading the Installer you must make it executable, by opening a shell, going into the downloads directory (via cd) and running the command chmod +x, for example: chmod +x CERTivity-unix-0.2.sh. Then you start the installer either from a visual file manager or from the command line by running the above executable script in the…
What should I do when installing a plain archive distribution?
If you are using a plain archive distribution, then you need JRE 1.6 or higher from Oracle (Sun Microsystems) to be available on your machine. JRE needs to be installed according to Sun Microsystems (Oracle) instructions. The configuration to be done for CERTivity is the setting of jdkhome property from ${certivity_home}/etc/certivity.confby uncommenting it and pointing it to the…
Why my standalone (non bundled JRE) CERTivity installer does not work?
The standalone (non bundled JRE) Installer will need a JRE to start with and to set for CERTivity. If you are using the standalone Installer make sure your system has a Sun Microsystems (Oracle) JRE available for the user you intend to use to install CERTivity. If not, then please install JRE 1.6 or higher…