FAQ Category: Muse Administration Consoles

How do I configure my Muse Search Application with Azure AD SAML based authentication?

Follow the instructions from bellow for configuring the authentication for the Muse Search Application with Microsoft’s Azure Active Directory, using SAML. In this scenario, the Muse Search Application is the Service Provider (SP), while Azure AD is the Identity Provider (IDP). Generate the Service Provider Metadata Access the administration end point for SAML at an…

How can I add the new VPN IP for accessing the MCAA console?

The access into the Muse Administration Consoles such as the MCAA (Muse Console for Applications Administration) is secured by IP authentication, besides Username/Password. The access point for the MCAA console is: http(s)://your_Muse_host:Port/mmc/ There are 2 methods for adding a new IP as an allowed IP address from where the MCAA console can be accessed: 1. From…

Why do the Source installation date and the status fail to display on the Status page of the Source Console even when the search is successful?

The first step to try to resolve this issue is to update the Source(s) in question. If the installation date and status information still does not display after the Source(s) are updated, it is possible that the XML database is corrupted. Use our backup & restore utility to recover from this problem. This procedure is…

Where do I set email server details so that I can send Source Problem Reports from a Muse Administration Console to Technical Support?

The configuration file for setting the SMTP_HOST, SUPPORT_EMAIL (the email address where problems are reported) and other SMTP characteristics such as port, SSL/TLS, username/password, certificates, is $MUSE_HOME/admin/MuseAdmin.xml. A description for each SMTP property can be found in the comments area of the MuseAdmin.xml file and in the “Muse Administrator.pdf” manual. The email settings from this…

When I click the Personal Users link in the MCAA user I get an error.

The “An error occured when list personal users for application applicationid: Personal Profile Management System will not be used because it could not be initialized. Probably xmldb location is not properly set. [Connection refused]” error is caused by a wrong port setting in MuseAdmin.xml file. Please check the $MUSE_HOME/admin/MuseAdmin.xml file, locate the <XMLDB> tag and…

In the Muse Source Console, if a Source is deleted with the Configure tab Delete icon, is it possible to restore it from a previous backup/profile or are the backups also deleted?

Deleting a Source through the Console deletes all entry points to that Source from the Console. The backup files are not deleted, however, so the way to access the .bak files for the Source is to add the Source to the Application again. The backups will be available through the Backup/Restore tab once the Source…

I get “Source package decode error” for each Source Package I try to update; also when I try to add a new Source Package I see only 18

Updating a Source Package installed in a Muse Application or adding a new one make use of the Global InfoBase service. The access to the Global InfoBase service is done with a username/password combination that were assigned to you by MuseGlobal. The fact that you get “Source package decode error” messages when updating Muse Source…

I get “Global InfoBase wrong user name or password” error when listing, updating or adding Source Packages.

Such and error may occur in 2 cases: A. the username and password used to access the Global InfoBase are not correct and/or B. the Muse communication with Global InfoBase is not successful. A. The u/p used to access the Global InfoBase are set for each admin user via Designer console or Muse Console for…

I can’t see the status, version, install/build dates of the SPs.

Not seeing the SPs related data, as status, version, install and build dates, can point an issue with the Local InfoBase. The most comon issues that have these results are: 1) XMLDB corruption For more information about this, please see the “How do I perform a backup/restore operation of the XML database?” (1019) FAQ. 2)…

He should an admin user be set to control only one application?

The procedure of creating a new admin user is fully described in the “Muse Console for Application Administration.pdf” document, chapter “Administrative Users Setup and Maintenance”. A particular case of creating a new admin user is if that user must has rights only on one application. Thus, when selecting a grant entry to grant a permission,…