FAQ Category: Muse Search

I get “Source package decode error” for each Source Package I try to update; also when I try to add a new Source Package I see only 18

Updating a Source Package installed in a Muse Application or adding a new one make use of the Global InfoBase service. The access to the Global InfoBase service is done with a username/password combination that were assigned to you by MuseGlobal. The fact that you get “Source package decode error” messages when updating Muse Source…

I get “Global InfoBase wrong user name or password” error when listing, updating or adding Source Packages.

Such and error may occur in 2 cases: A. the username and password used to access the Global InfoBase are not correct and/or B. the Muse communication with Global InfoBase is not successful. A. The u/p used to access the Global InfoBase are set for each admin user via Designer console or Muse Console for…

I can’t see the status, version, install/build dates of the SPs.

Not seeing the SPs related data, as status, version, install and build dates, can point an issue with the Local InfoBase. The most comon issues that have these results are: 1) XMLDB corruption For more information about this, please see the “How do I perform a backup/restore operation of the XML database?” (1019) FAQ. 2)…

He should an admin user be set to control only one application?

The procedure of creating a new admin user is fully described in the “Muse Console for Application Administration.pdf” document, chapter “Administrative Users Setup and Maintenance”. A particular case of creating a new admin user is if that user must has rights only on one application. Thus, when selecting a grant entry to grant a permission,…

How can I reset a personal profile password?

There is a “Forgot your password? Recover it.” feature in the Muse applications. When clicking on it, an email containing the configured password will be sent at the user’s email address. For this feature to work, the email settings configured at the application level must be correct and working. Also, this feature is accessible from…

How can I change the default record display?

There are two ways to set the default result display: 1. At the individual user level: this can be done directly by the end user within the Application when the user is logged into his personal account. Note that setting this preference will not result in a global change for the Application, just for the…

Can I specify multiple email addresses in the SUPORT_EMAIL field the $MUSE_HOME/admin/MuseAdmin.xml file?

Yes, multiple email addresses can be specified in the <SUPPORT_EMAIL> field in the $MUSE_HOME/admin/MuseAdmin.xml file using a semicolon as the delimiter. After modifying the $MUSE_HOME/admin/MuseAdmin.xml file the Muse HTTP server must be restarted.

How can I backup an Application?

We strongly recommend using a Muse admin console to do an Application backup instead of creating a copy of the Application’s directory. The backup/restore feature is available starting Muse 2.2.0.0 and was especially created for such purposes. It backs up an entire Application under the “${MUSE_HOME}/admin/tmp/backup/” directory by creating a file with the name “${APPLICATION_ID}.${timeStamp}.bak”…

How do I change/remove the default sorting algorithm in an application?

The procedure to change/remove the default sorting algorithm in an application (Muse 2.3.0.2. or above) is: – log into the MCAA/MCCS, – select an application, – click Application Modules, – click Ranking Keys, – click Update Interface, – select for which language to make the change, – select the desired default ordering method/key (right side),…

Why do I get “Maximun number of sessions” error when trying to login in a Muse application?

The “Login error: Maximum number of sessions for user … has been reached. Please try again later.” occurs when the application or system level limit on the number of simultaneous users is reached. Limits are built in by default as a protection against one single application logging in so many users that it occupies all…