FAQ Tag: source

Where do I set email server details so that I can send Source Problem Reports from a Muse Administration Console to Technical Support?

The configuration file for setting the SMTP_HOST, SUPPORT_EMAIL (the email address where problems are reported) and other SMTP characteristics such as port, SSL/TLS, username/password, certificates, is $MUSE_HOME/admin/MuseAdmin.xml. A description for each SMTP property can be found in the comments area of the MuseAdmin.xml file and in the “Muse Administrator.pdf” manual. The email settings from this…

I get “Source package decode error” for each Source Package I try to update; also when I try to add a new Source Package I see only 18

Updating a Source Package installed in a Muse Application or adding a new one make use of the Global InfoBase service. The access to the Global InfoBase service is done with a username/password combination that were assigned to you by MuseGlobal. The fact that you get “Source package decode error” messages when updating Muse Source…

Why I’m getting the “Unsupported” limiter(s):…”when searching Source Packages?

Muse has the possibility to control the behavior of searches in cases when queries having unsupported limiters are launched. By unsupported limiter, we mean that one wants to search a source for records between 2 dates, even if the native site does not support this (i.e., does not have this option). The control is done…

Can I add the same Source Package with different names in different groups?

A Source Package can be added only once in each source group defined in an application. The Source Package name cannot be different – it will have the same name in all the groups it belongs to.

How do I keep an SP from being rewritten by the MNM (Muse Navigation Manager)?

The MNM entries are set: A) at individual Source Package level B) at the Application level To stop the rewriting for a Source Package, one must: A) Remove the MNM entries at individual Source Package level The MNM entries can be removed from the individual Source Package level through the Muse Source Console (MSC) as…

How can I save the list of subscribed Sources on my computer?

Follow these steps to save the list of licensed Source Packages (SPs): – Login to Source Factory, then go to “Source Factory” > “Source Packages List”; – Select “All” from “Per Page” drop down from the top right page. This will take a few minutes while it builds a list of several thousand Source IDs;…

Where are Muse Navigation Manager (MNM) entries set?

The MNM entries can be set: A) at the individual Source Package level B) additional MNM entries can be set at the Application level A) Setting MNM entries at the individual Source Package level: The MNM entries can be set at individual Source Package level using the Muse Source Console (MSC) as follows: – login…